WEBSITE PRIVACY POLICY

Rivers and Roads Psychotherapy LLC

Effective Date: [5/6/26]

1. Introduction

This Privacy Policy explains how Rivers and Roads Psychotherapy LLC  ("we," "us," or "our") collects, uses, and protects your information when you visit our website www.riversandroadspsychotherapyllc.com (the "Website").

The information provided on our blog is for educational and informational purposes only and is not intended as medical or mental health advice, diagnosis, or treatment. Accessing or consuming blog content does not create a therapist-client relationship between you and Rivers and Roads Psychotherapy LLC.

Important: This policy applies only to our public Website. If you are a client, your protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which you will receive separately and can access at: https://heather-sexton6416.clientsecure.me

2. Information We Collect

Personal Information You May Opt to Provide:

  • Name

  • Contact information (email and/or phone)

  • Services you are interested in

  • Reasons for seeking care

  • Previous mental health concerns

  • Licensure and License Number (if registering for CEUs)

Automatically Collected Information:

  • IP address

  • Browser type

  • Pages viewed and visit duration

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule consultations

  • Improve our Website

  • Comply with legal obligations

4. HIPAA and Secure Communication

Do not share protected health information (PHI), diagnoses, medications, or sensitive clinical details through the Contact Us form.

5. Third-Party Services

We use:

  • SimplePractice - HIPAA-compliant client portal 

  • SquareSpace - Website hosting 

  • Stripe - Payment Platform

These providers have their own privacy policies. 

6. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers 

  • Legal authorities when required by law

  • Others with your consent

7. Data Retention

Contact form submissions are retained for one year unless you request deletion or become a client.

For clients: Clinical records are retained per state/federal law (7 years).

8.  Marketing and Opt-Out

If you opt in to newsletters, you can unsubscribe anytime by clicking "unsubscribe" in any e-mail or by contacting us at (304) 905-5501 or .

9. Your Privacy Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Opt out of marketing

California residents (CCPA) and EEA residents (GDPR) have additional rights. Contact us to exercise them.

10. Security

We use reasonable security measures to protect your information, but no internet transmission is 100% secure.

11. Children's Privacy

We do not knowingly collect information from individuals under 18 through our Website.

12. Changes to This Policy

We may update this policy and will post changes here with a new effective date.

13. Contact Us

Email: info@heathersexton.com

Phone: (304) 905-5501 

Website: https://www.riversandroadspsychotherapyllc.com/

14. Emergency Information

This Website is not for emergencies. Call 911 for immediate help, or call or text 988 for the Suicide & Crisis Lifeline.